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Omnichannel communication

The Text2reach Omnichannel Platform allows you to receive, process, and respond to incoming WhatsApp, Facebook Messenger and WEB chat messages in one place. The platform can be used simultaneously by an unlimited number of agents working with all the communication channels.


A single platform for all communication channels

  • WEB chat
  • WhatsApp Business account
  • Facebook Messenger
  • WhatsApp shop


Download the Omnichannel Platform presentation

Who is this solution for?

  • For companies with a large number of customers and lively communication
  • Opportunity to organise and optimise communication
  • Divide communication by departments – sales, support, consulting
  • Use the WhatsApp environment with an unlimited number of agents simultaneously

Communication platform

  • Be always available for your customers
  • Use it to process customer requests quicker
  • Reduce costs by using a single tool, analyse your agents’ work and communication efficiency
  • Increase customer satisfaction

πŸ‘ Turn visitors into happy customers

Showing interest and having a meaningful conversation with your customers is the fastest way to achieve higher customer satisfaction.

πŸ’΅ Increase your conversion rate

With Omnichannel communication platform, we can make sure that your website visits from customers, actually turn into conversions.

πŸ‘ Be always available for everyone

You can easily handle incoming requests from WhatsApp, Facebook and Web site in one place.

πŸ•™ 24/7/365

Be available on your website, Facebook Messenger and WhatsApp.

πŸ’» Analyse agents’ work

Overview your agents’ communication initiation and progression reports


WhatsApp Business solution together with the Text2reach Omnichannel Platform allows a single WhatsApp account to be used by multiple chat operators simultaneously. This is crucial with an increased communication stream.

The number of agents is unlimited. Add more agents during peak hours for faster communication.

Each agent can connect and start working from any location with a computer and internet access.

The latest incoming messages are automatically displayed to available agents. If due to the specific nature of the question, an agent cannot answer , the question may be transferred to another agent on the platform.

Our team is ready to answer any question!

Choose a suitable time and date for a remote conversation with a Text2reach consultant. When you book a time slot for the conversation, you’ll receive a Google calendar invitation with a link for your call in your e-mail. See you soon πŸ˜‰