{"id":4821,"date":"2022-10-20T11:36:44","date_gmt":"2022-10-20T11:36:44","guid":{"rendered":"https:\/\/www.text2reach.com\/sms-messaging-copy\/"},"modified":"2024-03-01T07:28:03","modified_gmt":"2024-03-01T07:28:03","slug":"two-way-sms-service","status":"publish","type":"page","link":"https:\/\/www.text2reach.com\/en\/two-way-sms-service\/","title":{"rendered":"TWO WAY SMS service"},"content":{"rendered":"\n\n\n
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Use TWO WAY SMS messaging to send and receive replies, easily follow up on responses, and track who has responded and when.<\/p>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n

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How does it work?<\/h2>\n
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  1. Create an account<\/a><\/strong> at Text2reach<\/li>\n
  2. Contact us<\/strong><\/a> to get dedicated short code or long code*<\/li>\n
  3. Integrate our SMS API for sending messages<\/a><\/strong><\/li>\n
  4. Integrate our Two-SMS API for receiving messages<\/a><\/strong><\/li>\n<\/ol>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n<\/div>\n\n\n\n\n\n\n
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    Steps after API integration<\/h2>\n
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    1. You send SMS to your customers from your system, server or CRM (using SMS Messaging API<\/strong><\/a>), and put short code or long code* as sender ID<\/li>\n
    2. Customer receives SMS from your short code or long code*<\/li>\n
    3. Customer has a reply option via SMS<\/li>\n
    4. Your system receives your customer\u2019s SMS (via Text2reach Two-way SMS API<\/a><\/strong>)<\/li>\n<\/ol>\n

      *Your dedicated phone number to receive messages from your clients. A long code usually is an ordinary local mobile number of your country<\/i><\/em><\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n<\/div>\n\n\n\n\n\n\n

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      Faster response time<\/h2>\n

      Providing better response rates compared to email, two-way SMS allows you to have an instant conversation with your customers. Easily send and receive SMS to save time on business communications and increase engagement in a cost-effective way.<\/p>\n

      \n Send SMS API<\/a>\n <\/div>\n <\/div>\n\n \n
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      Stay connected<\/h2>\n

      Have a seamless integration with your software using SMS API for sending and Two Way SMS API for receiving messages. Create automated triggers in your system to send notifications, reminders, or other information significant for your business.<\/p>\n

      \n Receive SMS API<\/a>\n <\/div>\n <\/div>\n\n \n
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      \n Contact us<\/a>\n <\/div>\n <\/div>\n\n \n<\/div>\n\n\n\n

      Possible application<\/h2>\n\n\n\n

      Learn how you can use our two-way SMS solution for your business<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
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      \u231a\ufe0f Appointment reminders<\/h2>\n

      Make sure your clients never miss an appointment by sending automated text message reminders<\/p>\n <\/div>\n\n \n

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      \ud83d\udcdd Booking confirmations<\/h2>\n

      Enhance every customer experience with automated booking and reservation confirmations<\/p>\n <\/div>\n\n \n

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      \ud83d\ude9c Employee communication <\/h2>\n

      Keep your employees engaged and up-to-date with timely reminders via SMS<\/p>\n <\/div>\n\n \n

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      \ud83d\udcbb SMS for IT notifications<\/h2>\n

      Integrate SMS with your existing technology stack and deliver automated IT notifications for more reliable operations<\/p>\n <\/div>\n\n \n

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      \ud83d\udcb0 SMS for sales engagement<\/h2>\n

      Use SMS promotions to drive higher engagement from customers, capturing their attention with personalized offers<\/p>\n <\/div>\n\n \n

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      \ud83c\udfa4 SMS for event management<\/h2>\n

      SMS helps manage each step of your event planning from organization, to event marketing and staff coordination<\/p>\n <\/div>\n\n \n

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      \ud83d\ude0e SMS for customer support<\/h2>\n

      Improve your customer support with two-way conversational messaging that allows customers to get in touch on their terms<\/p>\n <\/div>\n\n \n

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      \ud83c\udf54 Food delivery & online ordering<\/h2>\n

      SMS enables direct communication with customers for online ordering and delivery to boost your profits<\/p>\n <\/div>\n\n \n

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      \ud83d\udcf2 SMS for feedback<\/h2>\n

      Improve your business with customer feedback via surveys and respond to customer issues proactively with SMS<\/p>\n <\/div>\n\n \n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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      \n Create a free SMS account<\/a>\n <\/div>\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n
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      OUR CUSTOMERS<\/h2>\n <\/div>\n\n
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      J\u0101nis Vanks, Managing Director<\/p>\n

      \u201cAt Dro\u0161as Brauk\u0161anas Skola we use the integration of SMS messaging to inform our customers about the driving lesson timetables and any changes \u00a0effecting our services. The collaboration with Text2reach has helped to improve the quality of DBS\u2019s services and customer experience.\u201d<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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      M\u0101rti\u0146\u0161 Paurs, CCO Telia Latvija<\/p>\n

      Telia Latvija is a long-term customer of Text2reach. During this cooperation, Text2reach has perfectly demonstrated its service’s quality, reliability, and continuity.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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      \u0122irts Slavi\u0146\u0161, Managing Director<\/p>\n

      Since 2009 Text2reach has been a loyal partner for Mobilly for SMS notification services. When we develop our business, we always think long-term for both our customers and service providers. We have always been able to rely on SMS solutions provided by Text2reach and the high professionalism of the company’s team.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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      Andis Sarkans, Business Operations<\/p>\n

      We are very pleased with our long-term collaboration with Text2reach in the area of sending A2P SMS to foreign countries.
      \nWe appreciate the professionalism and fast response from the company employees.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n \n\n <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n

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      FAQ<\/h2>\n <\/div>\n\n
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      \n How does Two way SMS work?<\/a>\n
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      A two-way SMS service allows users to send and receive an SMS from a dedicated number through a web messaging platform or application programming interfaces (APIs).<\/div>\n<\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n
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      \n How many SMS can I send at once?<\/a>\n
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      There is no limit, but when sending large-scale SMS campaigns the processing speed varies from 10 to 50 SMS per second, depending on the country and the capacity of the mobile operator.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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      \n How can I know that my message has been delivered?<\/a>\n
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      We provide delivery reports for each SMS sent through the Text2reach platform.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n

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      \n How long it takes to get long code for Two way SMS?<\/a>\n
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      Usually it takes 2-3 business days to process your inquiry? Contact us<\/a> to get yours<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n\n <\/div>\n\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n

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      Our team is ready to answer any question!<\/h2>\n
      \n\n \n Book a call<\/a>\n\n \n <\/div>\n
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      Choose a suitable time and date for a remote conversation with a Text2reach consultant. When you book a time slot for the conversation, you\u2019ll receive a Google calendar invitation with a link for your call in your e-mail. See you soon \ud83d\ude09<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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