{"id":3370,"date":"2022-04-06T11:59:30","date_gmt":"2022-04-06T11:59:30","guid":{"rendered":"https:\/\/web.text2reach.com\/multikanalu-platforma\/"},"modified":"2022-08-08T13:36:34","modified_gmt":"2022-08-08T13:36:34","slug":"omnichannel-communication","status":"publish","type":"page","link":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/","title":{"rendered":"Omnichannel communication"},"content":{"rendered":"\n\n\n<div class=\"t2r-page-title-element is-intro-large\">\n    <div class=\"born-container is-default\">\n        <div class=\"content\">\n            <p>The Text2reach Omnichannel Platform allows you to receive, process, and respond to incoming <strong>WhatsApp<\/strong>, <strong>Facebook Messenger<\/strong> and <strong>WEB chat<\/strong> messages in one place. The platform can be used simultaneously by an unlimited number of agents working with all the communication channels.<\/p>\n<p>&nbsp;<\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" width=\"734\" height=\"382\" src=\"https:\/\/text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach.jpg\" alt=\"\" class=\"wp-image-2923\" srcset=\"https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach.jpg 734w, https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach-300x156.jpg 300w, https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach-120x62.jpg 120w, https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach-160x83.jpg 160w, https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach-136x71.jpg 136w, https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach-80x42.jpg 80w, https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach-110x57.jpg 110w, https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach-220x114.jpg 220w, https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach-610x317.jpg 610w\" sizes=\"(max-width: 734px) 100vw, 734px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-columns alignfull has-background\" style=\"background-color:#f4f8f9\">\n<div class=\"wp-block-column\">\n\n\n<div class=\"t2r-single-feature \">\n\n    <div class=\"item\">\n        <div class=\"image\">\n            <div class=\"photo\" style=\"background-image: url(https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Multikanalu-platforma-Text2reach-840x560.jpg);\"><\/div>\n        <\/div>\n        <div class=\"data\">\n            <div class=\"inner\">\n                <div class=\"desc\">\n                    <h2>A single platform for all communication channels<\/h2>\n                    <ul>\n<li>WEB chat<\/li>\n<li>WhatsApp Business account<\/li>\n<li>Facebook Messenger<\/li>\n<li>WhatsApp shop<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/text2reach.com\/wp-content\/uploads\/2022\/06\/Text2reach_Omnichannel-communication-platform.pdf\" target=\"_blank\" rel=\"noopener\">Download the Omnichannel Platform presentation<\/a><\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull has-white-background-color has-background\">\n<div class=\"wp-block-column\">\n\n\n<div class=\"t2r-single-feature is-reversed\">\n\n    <div class=\"item\">\n        <div class=\"image\">\n            <div class=\"photo\" style=\"background-image: url(https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Text2reach-Omnichannel-workshop-840x560.jpg);\"><\/div>\n        <\/div>\n        <div class=\"data\">\n            <div class=\"inner\">\n                <div class=\"desc\">\n                    <h2>Who is this solution for?<\/h2>\n                    <ul>\n<li>For companies with a large number of customers and lively communication<\/li>\n<li>Opportunity to organise and optimise communication<\/li>\n<li>Divide communication by departments \u2013 sales, support, consulting<\/li>\n<li>Use the WhatsApp environment with an unlimited number of agents simultaneously<\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull has-background\" style=\"background-color:#f4f8f9\">\n<div class=\"wp-block-column\">\n\n\n<div class=\"t2r-single-feature \">\n\n    <div class=\"item\">\n        <div class=\"image\">\n            <div class=\"photo\" style=\"background-image: url(https:\/\/www.text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-840x560.jpg);\"><\/div>\n        <\/div>\n        <div class=\"data\">\n            <div class=\"inner\">\n                <div class=\"desc\">\n                    <h2>Communication platform<\/h2>\n                    <ul>\n<li>Be always available for your customers<\/li>\n<li>Use it to process customer requests quicker<\/li>\n<li>Reduce costs by using a single tool, analyse your agents&#8217; work and communication efficiency<\/li>\n<li>Increase customer satisfaction<\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull has-background\" style=\"background-color:#e9eff1\">\n<div class=\"wp-block-column\">\n\n\n<div class=\"t2r-features-grid is-compact\">\n\n    \n    <div class=\"item\">\n        <h2>\ud83d\udc4f Turn visitors into happy customers<\/h2>\n                    <p>Showing interest and having a meaningful conversation with your customers is the fastest way to achieve higher customer satisfaction.<\/p>\n                    <\/div>\n\n    \n    <div class=\"item\">\n        <h2>\ud83d\udcb5 Increase your conversion rate<\/h2>\n                    <p>With Omnichannel communication platform, we can make sure that your website visits from customers, actually turn into conversions.<\/p>\n                    <\/div>\n\n    \n    <div class=\"item\">\n        <h2>\ud83d\udc4d Be always available for everyone<\/h2>\n                    <p>You can easily handle incoming requests from WhatsApp, Facebook and Web site in one place.<\/p>\n                    <\/div>\n\n    \n    <div class=\"item\">\n        <h2>\ud83d\udd59 24\/7\/365<\/h2>\n                    <p>Be available on your website, Facebook Messenger and WhatsApp.<\/p>\n                    <\/div>\n\n    \n    <div class=\"item\">\n        <h2>\ud83d\udcbb Analyse agents&#8217; work<\/h2>\n                    <p>Overview your agents\u2019 communication initiation and progression reports<\/p>\n                    <\/div>\n\n    \n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull has-background\" style=\"background-color:#e9eff1\">\n<div class=\"wp-block-column\">\n\n\n<div class=\"t2r-faq\">\n\n    <div class=\"heading\">\n        <h2>FAQ<\/h2>\n    <\/div>\n\n    <div class=\"items-list\">\n\n        \n        <div class=\"t2r-accordion\">\n            <div class=\"inner\">\n                <a class=\"title collapsed\" data-bs-toggle=\"collapse\" href=\"#t2r-03324\">Why pay for WhatsApp when it&#8217;s available for free?<\/a>\n                <div class=\"collapse\" id=\"t2r-03324\">\n                    <div class=\"content\">\n                        <p>WhatsApp Business solution together with the Text2reach Omnichannel Platform allows a single WhatsApp account to be used by multiple chat operators simultaneously. This is crucial with an increased communication stream.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        \n        <div class=\"t2r-accordion\">\n            <div class=\"inner\">\n                <a class=\"title collapsed\" data-bs-toggle=\"collapse\" href=\"#t2r-13324\">How many agents can work on the platform simultaneously?<\/a>\n                <div class=\"collapse\" id=\"t2r-13324\">\n                    <div class=\"content\">\n                        <p>The number of agents is unlimited. Add more agents during peak hours for faster communication.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        \n        <div class=\"t2r-accordion\">\n            <div class=\"inner\">\n                <a class=\"title collapsed\" data-bs-toggle=\"collapse\" href=\"#t2r-23324\">Can the platform be used remotely?<\/a>\n                <div class=\"collapse\" id=\"t2r-23324\">\n                    <div class=\"content\">\n                        <p>Each agent can connect and start working from any location with a computer and internet access.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        \n        <div class=\"t2r-accordion\">\n            <div class=\"inner\">\n                <a class=\"title collapsed\" data-bs-toggle=\"collapse\" href=\"#t2r-33324\">How is the news feed on the platform organised?<\/a>\n                <div class=\"collapse\" id=\"t2r-33324\">\n                    <div class=\"content\">\n                        <p>The latest incoming messages are automatically displayed to available agents. If due to the specific nature of the question, an agent cannot answer , the question may be transferred to another agent on the platform.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        \n\n    <\/div>\n\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n    <div class=\"t2r-promo-cta\">\n        <div class=\"wrapper\">\n            <div class=\"born-container is-default\">\n                <div class=\"inner\">\n                    <h2>Our team is ready to answer any question!<\/h2>\n                    <div class=\"cta\">\n\n                        \n                            <a href=\"#\" class=\"t2r-button-2 is-white\" data-bs-toggle=\"modal\"\n                               data-bs-target=\"#t2r-modal-iframe\">Book a call<\/a>\n\n                        \n                    <\/div>\n                                            <div class=\"notes\">\n                            <p>Choose a suitable time and date for a remote conversation with a Text2reach consultant. When you book a time slot for the conversation, you\u2019ll receive a Google calendar invitation with a link for your call in your e-mail. See you soon \ud83d\ude09<\/p>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n    <div class=\"modal fade\" id=\"t2r-modal-iframe\" tabindex=\"-1\" aria-labelledby=\"t2r-modal-iframeLabel\"\n         aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered\">\n            <div class=\"modal-content\">\n\n                <div class=\"t2r-modal-iframe\">\n                    <div class=\"is-close\" data-bs-toggle=\"modal\" data-bs-target=\"#t2r-modal-iframe\"><\/div>\n\n                    <div class=\"meetings-iframe-container\" data-src=\"https:\/\/meetings.hubspot.com\/kristine-bezerra-kjerulfa?embed=true\"><\/div><script type=\"text\/javascript\" src=\"https:\/\/static.hsappstatic.net\/MeetingsEmbed\/ex\/MeetingsEmbedCode.js\"><\/script>\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel communication - Text2reach<\/title>\n<meta name=\"description\" content=\"Platform allows you to receive, process, and respond to incoming WhatsApp, Facebook Messenger and WEB chat messages in one place.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel communication - Text2reach\" \/>\n<meta property=\"og:description\" content=\"Platform allows you to receive, process, and respond to incoming WhatsApp, Facebook Messenger and WEB chat messages in one place.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/\" \/>\n<meta property=\"og:site_name\" content=\"Text2reach\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-08T13:36:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.text2reach.com\/#website\",\"url\":\"https:\/\/www.text2reach.com\/\",\"name\":\"Text2reach\",\"description\":\"SMS izs\u016bt\u012b\u0161ana\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.text2reach.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#primaryimage\",\"url\":\"https:\/\/text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach.jpg\",\"contentUrl\":\"https:\/\/text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach.jpg\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#webpage\",\"url\":\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/\",\"name\":\"Omnichannel communication - Text2reach\",\"isPartOf\":{\"@id\":\"https:\/\/www.text2reach.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#primaryimage\"},\"datePublished\":\"2022-04-06T11:59:30+00:00\",\"dateModified\":\"2022-08-08T13:36:34+00:00\",\"description\":\"Platform allows you to receive, process, and respond to incoming WhatsApp, Facebook Messenger and WEB chat messages in one place.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.text2reach.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Omnichannel communication\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Omnichannel communication - Text2reach","description":"Platform allows you to receive, process, and respond to incoming WhatsApp, Facebook Messenger and WEB chat messages in one place.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/","og_locale":"en_US","og_type":"article","og_title":"Omnichannel communication - Text2reach","og_description":"Platform allows you to receive, process, and respond to incoming WhatsApp, Facebook Messenger and WEB chat messages in one place.","og_url":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/","og_site_name":"Text2reach","article_modified_time":"2022-08-08T13:36:34+00:00","og_image":[{"url":"https:\/\/text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/www.text2reach.com\/#website","url":"https:\/\/www.text2reach.com\/","name":"Text2reach","description":"SMS izs\u016bt\u012b\u0161ana","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.text2reach.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#primaryimage","url":"https:\/\/text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach.jpg","contentUrl":"https:\/\/text2reach.com\/wp-content\/uploads\/2022\/05\/Omnichannel-Text2reach.jpg"},{"@type":"WebPage","@id":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#webpage","url":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/","name":"Omnichannel communication - Text2reach","isPartOf":{"@id":"https:\/\/www.text2reach.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#primaryimage"},"datePublished":"2022-04-06T11:59:30+00:00","dateModified":"2022-08-08T13:36:34+00:00","description":"Platform allows you to receive, process, and respond to incoming WhatsApp, Facebook Messenger and WEB chat messages in one place.","breadcrumb":{"@id":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.text2reach.com\/en\/omnichannel-communication\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.text2reach.com\/en\/omnichannel-communication\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.text2reach.com\/en\/"},{"@type":"ListItem","position":2,"name":"Omnichannel communication"}]}]}},"_links":{"self":[{"href":"https:\/\/www.text2reach.com\/en\/wp-json\/wp\/v2\/pages\/3370"}],"collection":[{"href":"https:\/\/www.text2reach.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.text2reach.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.text2reach.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.text2reach.com\/en\/wp-json\/wp\/v2\/comments?post=3370"}],"version-history":[{"count":16,"href":"https:\/\/www.text2reach.com\/en\/wp-json\/wp\/v2\/pages\/3370\/revisions"}],"predecessor-version":[{"id":4570,"href":"https:\/\/www.text2reach.com\/en\/wp-json\/wp\/v2\/pages\/3370\/revisions\/4570"}],"wp:attachment":[{"href":"https:\/\/www.text2reach.com\/en\/wp-json\/wp\/v2\/media?parent=3370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}